Terms & Conditions
Updated 02/11/2023.
General
Your contract is with The Stroud Hotel, Station Road, Stroud, Gloucestershire.
Please read our Terms & Conditions carefully as you will be bound by them.
Bedroom Reservations
Flexible Rates
Our Flexible rates do not need to be prepaid but must be guaranteed by credit/debit card.
We will not charge your card until departure but will require a swipe of the card upon arrival.
Flexible rates may be cancelled or amended up until 3pm the day prior to arrival free of charge.
If cancelled or amended after 3pm the day prior to arrival, or in case of a no-show, the price of the first night’s accommodation will be charged. To amend or cancel your booking please telephone the hotel: 01453 703366, or email: reservations@thestroudhotel.com .
Semi Flexible Rates
Our Semi Flexible rates do not need to be prepaid but must be guaranteed by credit/debit card.
We will not charge your card until departure but will require a swipe of the card upon arrival.
Semi Flexible rates may be cancelled or amended up until 3pm 72 hours prior to arrival free of charge.
If canceled or amended after 3pm 72 hours prior to arrival, or in case of a no-show, the price of the first night’s accommodation will be charged. To amend or cancel your booking please telephone the hotel: 01453 703366, or email: reservations@thestroudhotel.com .
Advance Purchase Rates
Our Advance Purchase rates must be paid in full at time of booking and are non-refundable in case of cancellation or amendment.
If you wish to open credit facilities for incidental charges during your stay we will also require a swipe of a credit or debit card upon arrival.
Group Cancellation Policy (applicable on bookings of 5 rooms or more)
Group reservations can be cancelled without charge up to 1 month prior to the date of arrival. Full payment for group bookings is required 1 month prior to the date of arrival.
Reservations canceled or amended within 1 month of the date of arrival will incur the full charge of the total reservation booking including any taxes. Please note these charges cannot be transferred to another date. These cancellation fees will be charged to the credit card that was given to secure the booking. Any amendments or cancellations must be made to a group booking via the main contact who placed the original booking; please ask them to telephone the hotel: 01453 703366, or email: reservations@thestroudhotel.com .
Prices
All rates include VAT (and local taxes) at the current rate. Rates are per room, per night. All rates are non-commissionable. Rates quoted are correct only for the specific number of guests, nights and dates as shown. Should you change the number of guests, dates or room nights, please note the rates will be subject to change.
Check-In/ Check-Out
You may check-in between the hours of 3pm and 10pm. We do ask you to check out before 11 am.
Early Check-Out
In the event that a guest checks out prior to the booked date of departure, they must still check out by 11am. If they booked on an Advance Purchase rate then full reservation charges will still apply. If a Flexible or Semi Flexible rate was booked providing departure is made by 11am no additional charges will be made.
Service charge
Please note for bookings of 5 or more people a 12.5% discretionary service charge for all food and beverages consumed will be added to your bill. This service charge is shared amongst the full team.
Weddings & Event Deposits, Attrition and Cancellations
Payment
When confirming a private event, function, conference or party, a £500 non-refundable deposit is required to guarantee the date.
A 50% deposit will be required 6 months prior to the event, with final numbers and balance payment required 6 weeks prior to the event date.
Attrition
Please note, we allow up to 20% reduction in final numbers, no later than 14 days prior to the event date.
Cancellation
6 months prior to the confirmed event, should you cancel, you will incur the loss of the initial, non-refundable deposit.
Within 3-6 months of the confirmed event, should you cancel, you will incur charges of 50% of the full value of contracted items, including agreed food and drink packages.
Less than 3 months prior to the confirmed event, please note you will incur charges of 100% of the full value of contracted items, including agreed food and drink packages.
Availability
In the rare case that, due to unforeseen circumstances, we cannot deliver your requested accommodation, we will endeavor to find you alternative accommodation. Our liability will not extend beyond this.
Payment
We accept both credit cards and cash payments, cheques are no longer accepted. We accept the following payment cards: Visa, Mastercard, AMEX, Maestro and Solo.
No Smoking policy
Please be advised that, in line with British law, we operate a strict No Smoking and No Vaping policy throughout all areas of The Stroud Hotel. We ask that you please be respectful and head outside into the fresh Cotswold air, should you wish to indulge in either of these past times.
Pet policy
Here at The Stroud Hotel, we believe that your dogs are as worthy of our attention and service as you yourselves are – and so we assign a small number of special dog-friendly rooms especially for guests with dogs to stay in.
As an animal-loving team, we welcome all dogs in our hotel, with just one exception: we cannot accommodate untamed pets. To make your furry friend’s stay as special as yours, our housekeeping team will prepare your room with a dog bed, food and water bowls .
Please note the following T&C’s relating to bringing your pets for an overnight stay.
- We have a limited allocation of bedrooms that can accommodate small/ medium-sized dogs. Guests therefore must book one of our dog friendly rooms. Unless you are specifically booked into a room where dogs are permitted, you may not have a dog in our bedrooms. This is because, whilst we love dogs, some guests do not and may have sensitive allergies.
- Well behaved, house trained dogs may share their owners’ room for an additional fee of £20 per dog per night, inclusive of VAT. This fee covers the additional anti-allergic deep clean that will take place upon departure.
- Your dog must not be left alone in the bedrooms at any time. When dining with us, you are welcome to bring your dog with you to the designated dog-friendly dining areas but, we do ask that your dog be well trained in public areas where food is being served.
- Staff are not permitted to care for your pet during your stay e.g., feeding/ walking.
- Please ensure your dog is always kept on a lead when in public areas of The Stroud Hotel.
- We appreciate accidents can happen; therefore, we ask that you let us know if any accident occurs. Any damage to the room caused by your dog will be assessed by our Duty Manager and any cost incurred will be charged to your card.
- We do politely request that guests control and manage noise made by their pets during their stay, especially in the evenings and overnight, to ensure it does not disturb other guests.
- Please take particular care when taking your dogs outside of the building and keep them on a lead until you feel it is safe to remove them, as there is a main road nearby.
- We reserve the right to review our accommodation commitment should disturbances to other guests occur.
All dog-friendly rooms are given a special clean after stays to ensure everything is spick and span, ready for the next happy healthy pet.
Acceptance of Children
Children of all ages are welcome.
Infants aged 0-2 years old are accommodated free of charge, but please ensure you book a Travel Cot if needed. When booked, a travel cot with mattress and bottom sheet will be provided free of charge, but we do ask you to bring other required bedding for the cot with you.
Travel cots do not fit in our Cosy Rooms.
Children aged 2-12 can sleep very comfortably in one of our Zbeds, but please ensure you book a Zbed if needed. Zbeds are charged at £25 per night, if you have booked a rate including breakfast for the adults sharing a room with this child, the child’s breakfast will also be included.
Zbeds do not fit in our Cosy Rooms.
Damages and Breakages
Please take care when staying on our property. You are responsible and liable for any breakages or damages, which you or your party may cause to the accommodation or its contents. We ask that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you did not report breakages or damages.
Liability
We do not accept liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. The Stroud Hotel is owned and operated by S2 Estates Operations Ltd.
Company address: TBC
Company Number TBC.